Your privacy at Ravlling

At Ravlling, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy outlines how we collect, use, and protect your personal information in accordance with the European Union’s General Data Protection Regulation (GDPR).

What information we collect

We collect personal information that you provide to us when you register with us, complete a form on our website, or communicate with us through email, phone or chat. This information may include your name, email address, country of residence, and information related to your holiday preferences and travel plans.

How we use your information

We use the information we collect to provide you with a personalised holiday experience that meets your preferences and needs. This includes:

  • Providing you with information about travel products and services that we think you may be interested in.
  • Processing your bookings, payments, and other transactions.
  • Responding to your inquiries and providing customer support.
  • Improving our products and services, including our website and mobile applications.
  • Complying with legal and regulatory requirements.

How we protect your information

We take the security of your personal information seriously and have implemented physical, technical, and administrative measures to protect it from unauthorised access, use, and disclosure. We store your personal information in secure digital solutions to protect it from unauthorised access. We also restrict access to your personal information to employees who need it to provide our services to you.

Sharing your information

We may share your personal information with third-party service providers who help us provide our services to you, such as technology suppliers, travel suppliers, and customer support providers. These service providers are contractually obligated to keep your personal information confidential and use it only to provide services on our behalf.

We may also share your personal information with law enforcement or other government agencies if required by law or if we believe that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Your rights

You have the right to access, correct, and delete your personal information at any time. You may also withdraw your consent to our processing of your personal information at any time. To exercise these rights or to ask any questions about our privacy practices, please contact us at info@ravlling.com.